Is Elle R Cosmetics a Quebec company?
Yes, our offices are located in Mercier, on the South Shore of Montreal, and in Valleyfield.
You can come and visit us:
200 Boul. Saint-Jean-Baptiste,
Mercier, QC, J6R 2L2
270 Jacques-Cartier Street,
Salaberry-de-Valleyfield, QC J6T 4S8
Where can I buy your products?
In addition to our online store, our products are available in most Jean Coutu, Uniprix, Proxim, Brunet, Familiprix and Pharmaprix pharmacies. You can also find the full range of our products at our Looky Boutique in Mercier, located at: 200 Boul. Saint-Jean-Baptiste, Mercier, QC, J6R 2L2 or at our Looky Boutique in Valleyfield, located at 270 Rue Jacques-Cartier, Salaberry-de-Valleyfield, QC J6T 4S8.
My Miracle Nail Polish Remover has a thick texture and looks dated, is this normal?
Yes, it is! Miracle Nail Polish Remover does not have the texture of regular nail polish. Its texture is thick and gel-like.
How do I use Miracle Nail Polish Remover?
We recommend that you start by filing off the top layer of nail polish with a file. Then, apply a thick layer of Miracle Nail Polish Remover on the entire nails, taking care not to touch the skin. Wait 4 minutes and the nail polish will start to peel off by itself. Take the Peeling Tool, a Cuticle Pusher or an orange stick to varnish and delicately scrape the gel.
Here is an explanatory video: https://www.tiktok.com/@lookyboutique/video/6994144000110316805?is_copy_url=1&is_from_webapp=v1
What are your delivery times?
Our delivery time is usually 3 to 5 business days.
What are the shipping rates?
Shipping is free with any purchase of $50.00 or more (after rebates and before taxes). If your order is less than this amount, the fee is 10$ for the province of Quebec.
I made an order and I would like to make a modification. Is this possible?
In accordance with our policies, it is not possible to modify an order once it is finalized. You can always contact our customer service at: email@example.com
Order tracking or order problems:
If you have any questions about your order, please contact our customer service department at: firstname.lastname@example.org
How long does the varnish last?
The 3 in 1 GEL POLISH, the RUBBER BASE, the TREMPING POWDER and the LOOKY GEL, if properly applied, all last about 2 weeks.
I have difficulty applying the Soft Gel Dentures, the glue does not seem to work...
The glue for the Soft Gel Dentures is a UV glue so it must be activated under the lamp to become sticky and harden.
We invite you to listen to this tutorial that explains step by step how to apply them. https://www.tiktok.com/@lookyboutique/video/7052048372852591878?is_copy_url=1&is_from_webapp=v1
What are the differences between LED/UV lamp models?
The difference between our lamps is the number of watts and the size of the lamp. The DELUXE 54watt LED/UV LAMP is the favorite of our customers. It is hand and foot friendly and has buttons with pre-programmed timers.
The 24 watt LED/UV lamp is a good value for money. You can enter the whole hand and foot but it does not have multiple timers.
The Mini Lamp 12W is perfect for touch-ups (the hand does not fit all the way in). Its small size allows you to bring it with you when you travel, in case you have a touch-up to do.
Your nail polish doesn't work, my manicure comes off after only 24 hours...
The application of gel nail polish is very different from a regular nail polish.
First, it is important to prepare the surface of the nails (this is a crucial step!!), here is an explanatory video: https://www.tiktok.com/@lookyboutique/video/7051689406654057734?is_copy_url=1&is_from_webapp=v1
Then, for the application of the varnish, it is important to make very thin layers, so that the UV rays are able to polymerize the gel well. If the varnish is too thick, the gel will not cure as well. It is also very important not to go over the cuticles and the edge of the nails. You should leave a space of about one hair. If the varnish tends to take off in ''patties'', it is because it was cooked on the skin. Here is an explanatory video on the correct techniques for applying gel nail polish: https://www.tiktok.com/@lookyboutique/video/6963738020394650885?is_copy_url=1&is_from_webapp=v1
How to store my nail polish?
Nail polish should be stored in a dark place, away from temperature variations. For example, the bathroom is the worst place to store them because there are constant temperature variations. The best place would be in a bedroom/office drawer. Make sure the polish is closed properly before storing it.
How long can a varnish be stored?
If stored in an ideal environment, about 2 years.
I don't have any of your products and I would like to equip myself, which items are essential?
It will be our pleasure to guide you through our different products to meet your needs! We have a section called "Essential Kits" which includes the essentials to start manicuring at home.
The most complete set we offer to beginners is this one: https://www.lookyboutique.com/collections/ensembles-essentiels-onglerie/products/accessoires-indispensables-pour-vernis-gel-lampe-del
With this set, you will only have to choose your favorite colors of Gel Varnish 3 in 1! Don't hesitate if you have any other questions!
Can I put a base and a top with your polishes?
Yes, absolutely! Our polishes are 3 in 1 so technically they already contain a base and top but some people will apply it for extra hold and protection. With the addition of the base, the nail polish will be removed more easily and it makes a "protection" between your natural nail and the nail polish. With the top coat, it adds extra protection and shine.
When I apply the RUBBER BASE, it remains sticky. Why does it stick?
The RUBBER BASE is a colored base that camouflages imperfections. You must apply a FINISHING GEL COLOR or your favorite 3-in-1 GEL COLOR over it, as it is a base.
Why is it that when I bake my base, it stays sticky?
A base will always remain sticky because that is its main effect, it helps to grip and make the polish stick. You should always apply a 3-in-1 Gel Varnish over the base or if you want a natural transparent result, just add a Clear Topcoat.